Cheap Flights from London to Norway from £12 - KAYAK (2022)

Satisfied overall

1 hour late each time

Delays throughout, lost baggage for all six people in our party. We were told the next day that our baggage was not the responsibility of Swissair and that they could not track it and that only Florence Airport could help us. Florence has no one available to speak with for most of the day. Stranded in paradise without clothes isn’t a great feeling.

Perfect….!!!

Pros: "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"

Cons: "The business class seat felt a bit claustrophobic when in lie flat mode"

Pros: "It was ok."

Cons: "N/A."

Pros: "I like the atmosphere of the Swiss airline company, checking in, flights was excellent"

Pros: "Nothing to like"

Cons: "No entertainment, un friendly crew, terrible food"

Pros: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."

Pros: "Water provided."

Cons: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"

Pros: "The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane."

Cons: "Seat comfort. Sore behind after 11hrs"

Cons: "We were happy with everthing"

Cons: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"

Pros: "The crew was friendly and polite."

Cons: "The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS."

Pros: "The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!"

Cons: "My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C."

Pros: "The staff was wonderful - super friendly and kind. Food was shockingly great. Very impressed."

Cons: "No leg room very uncomfortable"

Cons: "Almost missed my third plane, too."

Pros: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."

Pros: "Everthing was great!!"

Cons: "Nothing"

Pros: "The flight to Zurich was delayed so I would have missed my connecting flight. We were automatically rebooked on British airways which got us home three hours sooner than the Swiss air connections. If they did the rebooking, I find that a real plus but can not rate them on anything else."

Cons: "The"

Pros: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"

Cons: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."

Pros: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"

Pros: "Good clean service that Swiss is known for."

Cons: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."

Pros: "Very friendly and excellent service. It was my first experience flying with Swiss. Will definitely fly with them again. Brest airline I've taken to Europe. This airline should be called tthe friendly skies of Europe. They are outstanding."

Cons: "The trip coming back to Chicago was a bit longer than going. The excellent service tgay eas provided by the crew made up for tgay."

Pros: "Service, entertainment and food are top notch!"

Cons: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."

Pros: "Great service"

Cons: "Super slow boarding. Long lines at check in"

Cons: "Our flight was delayed 25 minutes leaving Rome."

Pros: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."

Pros: "The flight attendants seemed very courteous, but unable to do anything about the situation."

Cons: "We had a family of four sitting behind us. The father yelled all the time. They took up four overhead bins and he was frequently up and down getting things out of the bins. His very hairy large belly was touching my daughters head every time. He and his children punched the backs of our seats on a regular basis. My back was in constant pain and I was unable to do very many things due to the back pain during my "vacation", The flight attendants had to remind the parents that their children could not stand on the seats during takeoff or crawl around under the seats. No ability to change seats or I would have. I didn't have a problem with the other children on the flight, when they were crying their parents tried to do something. However these people brought playdough for their child to roll out or punch on the seat tray and all they did was constantly yell loudly at their children, Well not about the kicking, punching, or crawling around. Just yell in general at them."

Cons: "Small spaces between seats"

Pros: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."

Pros: "Attention to details from flight attendants"

Cons: "The food was not to my liking except for the crackers, ice cream and water!!"

Pros: "Very accommodating"

Pros: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"

Cons: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"

Pros: "The courteous and helpful crew. The food and snacks."

Cons: "The cramped seats and the poor leg room."

Cons: "We loose our flight and they didn't give us any chance to save some money on a new ticket."

Cons: "Better seats"

Pros: "I was extremely pleased with everything about my SWISS flight. I have family in Switzerland and have flown 8 times in the last 5 years. This was by far my best flight."

Cons: "Never happened because I was rerouted through Istanbul. And for anyone checking Istanbul is 3 hours in the wrong direction to my ultimate destination."

Pros: "Upgraded to business class. Very professional and attentive crew."

Pros: "Decent food (great chocolate), polite attendants and updated aircraft"

Cons: "Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat."

Pros: "Always replacement"

Cons: "None"

Pros: "I enjoyed the service provided once we boarded the plane."

Cons: "The plane was delayed for over 5 hours. The transfer desk crew was not the most welcoming staff. Very rude."

Pros: "As mentioned in my previous review about Edelweiss, I couldn't be any happier with the experience. I always fly back home (Zurich to NY) with Swiss airlines. I love the flight, crew and their performance. They make sure that you're comfortable and accommodate you to your every need. SWISS and Edelweiss will always be preferred by myself and I'll make sure to always recommend you to family and friends. Thank you for your outstanding and remarkable service."

Pros: "Service was great --"

Cons: "Pulled a muscle trying to get out of the seat to use the bathroom-- seats are just too close--dangerous..."

Pros: "Excellent flight staff and better than average airplane food."

Cons: "If one is over child height and the uncaring person in front of you slams their seat into full recline, one will be miserable on steroids. Swiss Air will not correct the small free space capacity (both pitch and width) most assuredly. Thus, I now fully appreciate why fellow travelers embrace airplane knee protectors. "Don't leave home without them," especially on Swiss Air (emphasis added) !"

I missed the connection because the other flight was 1 hour late I had to take the train

Frankfort airport was so unorganized and nothing worked according to the schedule

I am extremely disappointed in the lack of proper communication and the changes of my flights. The original flight was changed and I reported to the airport in Nuremberg for the new time, but was then told the flight cancelled. I was rescheduled for the next day, in which I had to take a bus to Munich and then fly to Denver. I had to take taxis to and from the airport in Nuremberg and pay an additional $75. I also had to make other arrangements in my plans due to this inappropriate lack of communication. I fully intend to never use Kayak or Lufthansa again and request a refund for this poor service.

Better options for food, friendlier staff and better inflight entertainment

Pros: "Vegetarian option of the food. Constant hydration"

Cons: "WiFi"

Cons: "The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight."

Pros: "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."

Cons: "Honestly nothing. From start to finish great time."

Pros: "Seat was not super comfortable."

Pros: "Crew was very professional and efficient! Flight was fairly on time"

Cons: "Selection of movies was not the best I've experienced"

Pros: "The bus was one of the most comfortable international flights I have ever been on."

Cons: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."

Pros: "Great crew. I love Lufthansa. I just wish there was more room for my legs."

Cons: "More leg room!"

Cons: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."

Pros: "crew was nice"

Cons: "our flight got delayed 3 hours, we lost all our connections and I ended up traveling for 24 hours after having paid almost 2,000 dollars on my ticket. All i got from you was a bottle of water, and 7 euro ticket for a snack, it's outrageous."

Pros: "Nice crew and comfortable seats."

Cons: "Not a fan of the sandwich provided."

Pros: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."

Pros: "The plane was on time and staff on the plane where nice"

Cons: "Walking from one terminal to terminal was quite a problem. when the staff are checking before you pass through the security after you arrived form Lagos to Frankfurt was quite rude. I had a electronic boarding pass on my phone for some reason the wifi from the airport was slow in allowing my electronic boarding pass to work and the staff was impatience with me and rudely asked me to get off the line."

Cons: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."

Pros: "Drinks and sandwich offered"

Cons: "Very very hot inside. Late departure and no organized on boarding process. Usually Lufthansa is outstanding!"

Cons: "Suitcase did not arrive, had a 3+ hours layover in Frankfurt, enough to get my bag sorted and sent to Oslo, but did not arrive"

Pros: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."

Pros: "Middle seat was empty in business class"

Cons: "Business class leg room was not much, if any, more than in economy but the ticket cost sure was a lot more."

Pros: "The flight was very smooth."

Pros: "Great flight"

Cons: "The gate was changed a few times.. very hard if you have connecting flights"

Pros: "Promptness Excellent cabin crew"

Pros: "The seats are comfortable and the plane was clean and well-presented."

Cons: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."

Pros: "Excellent service and friendly staff!"

Cons: "It was very cold"

Cons: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."

Pros: "Flight staff were kind and friendly"

Cons: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"

Pros: "Toilet facilities"

Cons: "See above"

Pros: "Telling you you're stupid"

Cons: "getting too many emails about a flight that I've never took"

Pros: "The connecting flight was late and the airlines went out of their way to make sure that we and our baggage got on the flight."

Pros: "I enjoyed how smooth the whole flying went in the Lufthansa plane, also how quite was inside the plane compare to other airlines airplanes. I love the leg room in the plane. I impressed with the level of commitment to take passenger out the airport on time. It has definitely one of the smoothest and nice plane I have ever been so far."

Cons: "The pilot when landing landed too fast and the plane lost its balance for a second but other than that everything was great."

Pros: "I used to travel on Lufthansa almost exclusively until I had a very disturbing incident in Munich with a flight attendant. I refused to fly Lufthansa for quite a few years after that. That being said, the crew were attentive to passengers and the meals were reasonable. The seats were more comfortable than on LOT and Austrian. There were quite a few decent choices among the media during the flight."

Cons: "During my flight, my cell phone turned on at some point and downloaded some emails using the airplane's data connection. I will be needlessly charged for this. Once I noted that I was logged on, I tried to see if I could do other stuff before quickly logging off. It seems like it was totally worthless."

Pros: "Your staff is professional and extremely smart, well versed in many languages. Keep up the good work!"

Pros: "The food and the crew were great! We were more than 450 people on that flight."

Cons: "My tv screen froze 3 hours into the flight so I could not watch anything. Space is so tight for such a long flight. The aircraft was a brand new Airbus and next to me there was a rip on the wall cover. I could see what is underneath...i had a slight fear that it could get bigger..I understand that the fuselage expands in the air."

Pros: "The food was pretty good. Entertainment selection was good!"

Cons: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."

Pros: "I am very happy with my flights. I would recommend to friends and family. :) Thank you"

Cons: "Poor seat assignment young kids separate from Mother. Checking in person change the the seats without informing us."

Pros: "Crew was friendly both in flight and check in area."

Cons: "My entertainment screen wasn't working at all from Washington DC to Munich! Also, I searched Lufthansa's website to order "Halal Food" but there was no option for it! I talked to one of the crew about it, she said that I needed to call to order in advance, but she was nice enough to offer vegetarian food as a substitute which was okay."

Pros: "We were well taken care off for a short flught"

Cons: "Nothing really"

Pros: "Smooth flight. Competent crew. Excellent service."

Pros: "Surprisingly tasty breakfast."

Cons: "Online check in didn't work. The site kept telling me I needed a visa although I chose the option that stated I had an ESTA. Also mt destination country was not in the list of countries and there was no way to fill it in. The check- in agent in Cairo was cheeky and unhelpful. I was told I couldn't get the aisle seat assignment that I had selected online when attempting to do the online check in. The crew also stated I couldn't switch to an aisle seat because " we are completely booked" although all 3 rows in front of me had empty aisle seats all the way from Cairo to Frankfurt so I was stuck in a middle seat which the person in front completely reclining their seat for 4 hrs. At 5'10" it was not only uncomfortable but a painful flight. Things improved somewhat from Frankfurt to Miami but was still pretty tight due to the reclining seats. Luckily I got an aisle seat on that leg and the middle seat next to me was open. There was no entertainment on the Cairo to Frankfurt leg."

Pros: "service was excellent, food was good, flight crew very pleasant."

Pros: "Food TV movies service cab crew."

Pros: "Staff was very attentive and friendly."

Cons: "Seating very cramped for a tall person. Tight squeeze!"

Pros: "Everything about it ,didn't know i could get quality for less."

Cons: "Nothing really."

Pros: "Everyone is very very nice!"

Pros: "Very helpful crews. Any problems."

Cons: "Nothing"

Pros: "Lufthansa does travel in Europe very well. Boarding process was easy, overhead storage was great, Flight arrived early."

Cons: "Seats in business class are rather smallish, and the legroom is not great either. If you pay extra for business, you should get extra."

Mejor el servicio a los dominicanos

Just average

Pros: "Staff were polite"

Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Pros: "Salimos a tiempo . El business es muy confortable"

Cons: "La comida horrible . No se limpian los baños"

Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Cons: "Flight got cancelled"

Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Pros: "Friendly crew"

Cons: "Can’t think of anything"

Pros: "No delay and nice staff"

Pros: "The entertainment was amazing"

Cons: "The seats were a bit hard"

Cons: "They left my bag off the plane. Ridiculous."

Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"

Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Pros: "Food provided, staff kind"

Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Pros: "Crew was nice and efficient"

Cons: "Economy seats don’t recline enough."

Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."

Cons: "Transfer point needs upgrade."

Cons: "No reading light in my seat..."

Pros: "Flight duration"

Cons: "Very stingy with the drinks Cramped seats"

Pros: "MCR airport Mert & Greet parking was smooth and efficient."

Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Pros: "The service"

Cons: "The seats"

Pros: "Flight crew very nice"

Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Cons: "Very slow service at checkin, was not even available when I arrived at the airport"

Pros: "Interior of the plane was clean. Smooth landing."

Cons: "Pilot did not avoid turbulence"

Cons: "You are almost always late!"

Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."

Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Cons: "Customer service"

Pros: "Left ontime and service was excellent."

Pros: "Nice to have a wrap for the snack."

Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Pros: "Fabulous trip with friendly, helpful staff"

Cons: "Nothing"

Pros: "Cabin crew were very professional."

Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."

Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"

Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Pros: "Seats were comfortable"

Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"

Cons: "Nothing"

Pros: "In flight food was enjoyable"

Pros: "was very quick"

Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"

Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Cons: "magazines very dog eared and some badly torn"

Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."

Cons: "The entertainment was quite dated and didn't have new movies etc"

Pros: "Crew service"

Cons: "Flight delayed."

Pros: "Quick (relatively) flight."

Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Pros: "Food and staff were great"

Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Pros: "Boarding was very efficient."

Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."

Pros: "Good and plenty of food available."

Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."

Cons: "sardines!"

Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."

Never got on the plane due delays of five minutes. They couldn’t care less. Never had such a travel from hell experience!

All services were satisfactory. I I was impressed With the BGO airport. The angst I had about making my BGO connection to OSL to EWR was all in vain. I had time to enjoy the time between flights to shop and use up my unused Krones. I'll use SAS when ever they fit into my flight schedule.Thanks.

Our original flight was canceled. No effort was made to notify us. If I had not checked to confirm my flight we would have shown up to a canceled flight. We asked to be at the airport 3 hours before our flight, but the SAS check-in staff didn’t arrive un two hours before our 06:45 flight. So it was totally unorganized.

Efficient boarding, good communication, reasonable coffee. Would have liked to know ahead of time about customizing dining options.

The aircraft type CRJ-900 just isn't very comfortable, no space for luggage, no leg space etc.

The food was terrible and the crew didn’t speak any Scandinavian language and were very loud like on their own trip

Worst airline ever. It had an hour and a half delay from Miami, therfore I missed my connecting flight from Oslo to Berlin. They rescheduled me to another flight to Copenhagen then Berlin. That plane broke down, so they rescheduled me again from Oslo to Frankfurt to Berlin. There was only 1 clueless crew member at the gate tried to reschedule 50 people, she got no help. Got to Berlin 8 hours late.

Cons: "The plane was small. It was a quick flight though."

Pros: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."

Cons: "It was just a relatively quick, unremarkable flight."

Pros: "Nothing, could not even board due to confusion over flights."

Cons: "SAS couldn’t even help us when our flight was cancelled."

Cons: "Everything was excellent"

Pros: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."

Cons: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."

Cons: "Forferdelig innsjekking, lang kø, kun en person som skulle håndtere alle. Bag drop aksepterte kun en innsjekket bagasje for 2 personer selv om vi skulle kunne sjekke inn 2 hver."

Pros: "food wqs decent entertainment options were also good."

Cons: "nothing to complain about except leg space"

Pros: "I could choose my seat"

Cons: "Nothing else"

Cons: "If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying..."

Pros: "Everything"

Cons: "Nothing to hate"

Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Pros: "Excellent all around. Super smooth, friendly and fast!!"

Pros: "Jal is the best airline"

Cons: "The movies and tv shows could be different for inbound and outbound flies, or at least change them more often"

Pros: "easy board, timely departure & nice tea :)"

Cons: "seats were small and a bit dirty"

Cons: "The flight was good but it seemed like the heat was on instead of the a/c. besides that it was fine."

Cons: "On time, efficient, friendly staff"

Pros: "Smoothest landing I've ever experienced."

Cons: "I missed the refreshments, if any were served at all. Granted I was tired and probably dosed off during that part of the flight."

Pros: "I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure."

Cons: "It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?"

Pros: "Not much to say on a positive note, I want to avoid this airline if I can."

Cons: "Three and a half hour flight and all they offer free is coffee and soft drinks! The economy seats are small and the flight attendants are indifferent, until it's time to promote their duty free products. Find an airline with better customer service."

Pros: "check in person helped get me a window seat with a view"

Cons: "No food for those in back seats. Checked bag weight too tight given the flight was to and from a cold place requiring more clothes."

Pros: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."

Cons: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."

Pros: "Just everything. On time, good service, relaxing flight. What else...?"

Cons: "Cattle call boarding in a culture where standing in que is unheard of."

Pros: "Made it safely to destination"

Cons: "Series of unfortunate events: 1. No air vents in seats. Plane was very warm the entire flight. My husband and I spent 6+ hours sweating in our seats. 2. Dinner was not served until 9:30/10PM. By the time we received our food in the back, it was cold. 3. For guests who wanted to sleep during the red eye, the lights were not turned off until after dinner and cleanup, which meant only 2 or so hours of sleep in dark."

Cons: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."

Pros: "I was able to sleep most of the flight."

Cons: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."

Pros: "On time and courtesy"

Pros: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."

Cons: "Can't think of a single thing."

Pros: "That the person with whom I would have shared seats, found one with their party - had all the space...by chance ! The people at the counters are nice."

Cons: "1) I had an empty bottle and asked for water for multiple medications (as I had sprained my foot) thinking the stewardess had a jug of water. She opened a bottle and poured a fifth . I said I had to take many pills (antiinflamatory are three) plus iron and probiotics I take. She told me, holding the used bottle mostly full, that if I wanted more , I should buy a bottle !!!! And put it away !!! How insensitive and inhuman !!! I didn't know she was going to open a bottle !!!! Very insulting !! 2) When another stewardess passed by offering food, I asked what did we have a right to and she (only then) offered me tea or coffee (which should have been offered first). They I asked, as in all other flights (short South American flights and USA donestic) if she gave crackers or nuts to which she unnecessarily gloated pointing to the curtain that there , in economic plus , they had everything free ...insulting treatment and unnecessary information ...just like in my trip to Nice !! Same attitude ...it's probably horrible training courses. 3) you'd think the men and women that speak over the loud speaker would have bothered to learn English ...it was broken English and even sounded like babble to me...so I just ignored it ! 3) again no instructions for transfer as you come out of the plane. Had to figure it out asking cleaners ..as my flight was at night again. People below seem to coincide in that they complain of rudeness and lack of re-direction."

Pros: "Fast bording. All good, no problems."

Cons: "Online check-in with just 24h before the flight. Can be a problem if you are travelling"

Pros: "Flight from Kirkenes to Oslo delayed, which meant the rest of the flights were unusable. New flights were booked in Oslo through Copenhagen, which only lengthened the original trip time by about 5 minutes."

Pros: "The overall experience was good. The fights in there selves were cool."

Cons: "When I got to Oslo to connect to my other flight I had to do security again and the boarding was already starting. So I had to run like hell and got there on the nik of time."

Pros: "Nice meal, friendly staff"

Pros: "short - efficient"

Cons: "no problems"

Cons: "A very fat man seated next to me and occupied half my seat, very uncomfortable!!!"

Pros: "Everything went smooth"

Cons: "Nada"

Cons: "We were to fly from Bergen to Oslo, and then from Oslo to Stockholm. However, the flight from Bergen to Oslo kept getting delayed, so we were eventually put on a direct flight to Stockholm from Bergen. But for the 5 hour delay, we were given a food 'dinner' coupon that could have only bought a slice a pizza which we felt was extremely poor. Expected a better compensation for the long delay."

Pros: "Crew was very pleasant. Short flight, so no food was served."

Cons: "Seats are a little tight."

Cons: "Crew service is very poor"

Cons: "My luggage was lost"

Pros: "One magazine was not enough"

Cons: "You expect me to vacation time trying to contact you about the items missing from my suitcase. I have read where I have seven days to report this. This happened on June 20 almost a month ago I am at home trying to straighten out this I had yet to even speak to anyone about The luggage items missing. Why would I miss out on my vacation trying to write you???"

Cons: "We bought tickets on priceline, Zurich to Oslo, paid $150 more for the shorter flight (by 1 1/2 hours), didn't realise the cost did not include luggage ($140 for 2 bags!), boarded late, only served water, coffee and tea, all other beverages were for a fee, landed late, bags were delayed by 30 minutes and soaked with water from the rain, some clothes inside were wet, overall poor experience, airline needs to polish their services and stop the 'nickel and dime" approach."

Pros: "Food good, free drinks. Great entertainment system. Crew nice."

Cons: "Full flight."

Pros: "Crew was ok and the seat was a bit uncomfortable. I am over 6 feet so I always have a bit of a problem with the seat"

Cons: "Seat"

Cons: "Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience."

Pros: "Nothing"

Cons: "They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed."

Pros: "Crew was friendly, booked seat was good."

Cons: "I travel very light, was finishing up a 14 day trip around the world, couldn’t check-in online. Tried a number of options. When arriving at airport - my checked bag was a total of 12kg, but was told if I planned to bring it home with me that I had to pay $100 bag fee. I realize that airlines charge bag fees - however, I was unaware in advance, booking from Lhr to FLL with layover in Oslo."

Cons: "The flight information did not show the gate for the flight. We had to ask an employee which gate was being used. Unfortunately, it was a gate that required a transit ride. As a result, many passengers were late in fact, after pushback, the pilot returned to the gate to pick up one very late passenger. Also, the BA gate attendant was very rude. Her imperious attitude was a poor reflection on her employer."

Cons: "Extremely unsatisfying, to the point of not wanting to fly BA again. If I had not had previous satisfaction with Kayak on other flights, I might not use it again. They my bags for 3 days and had hideous communication about it. Had no feeling that anyone could be reached about or that anyone cared at all. Late takeoff again. There was an impossible amount of time left under even the best curcumstances, to go from one flight to another, resulting in flight being missed and being sent to another city and losing my money on ground transport that was prepaid. The communication issue is the worst of it all. Massively frustrating."

Pros: "For coach, was not bad seat"

Cons: "Charging for food, no entertainment on board"

Pros: "Crew was friendly"

Cons: "Flight was delayed several times and the plane was really old, thought they would have something better but the staff did what they could to accommodate passengers."

Cons: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times! And I hope no one takes anything out of my suitcase! And I'm sure nothing will be done so why do you even do a survey?"

Pros: "Comfort items on the over sea flight"

Cons: "Long layover kept getting longer and longer due to flight delays at Heathrow. No explanations in writing - a ticketing agent told us of the dela. The status board was simply blank. BA website said nothing at all"

Pros: "The cabin crew were excellent. The food service was very good. Entertainment choices were abundant and generally good."

Cons: "Reaching our connecting flight. The Bataan death march comes to mind—concourse 3 to 5, oh my! Having got through all the hurdles including incomprehensible up, down, up again down again escalator rides and security pat down for my wife we got to Concourse 5 where we learned our plane was leaving from C gates, but not which C gate. So we looked for directions to C gates. The only signage was for C gates 52 to 57. Common sense would lead one to believe that C gates 1 to 51 existed somewhere in the terminal; but no they do not and not many people are aware that they don’t. There has to be a better way. Perhaps before Brexit becomes a reality you could lean on Germany’s vaunted efficiency to help clean up this nightmare scenario."

Cons: "The crew were spread thin and not particularly helpful. We were charged for drinks that are usually complimentary (water and ginger ale) and when the credit card slip needed to be signed, my partner's ginger ale was spilled. The attendants couldn't be bothered to give us more than two cocktail napkins to clean up an entire can-worth, and did not offer to replace the drink. I had to dig into my bag to try and find napkins because there was soda covering the tray as well as all over the seat and his lap. I've always had positive experiences on BA flights, but sorry to say this one was sub-par."

Pros: "Crew was mostly kind and helpful. My bags arrived at their final destination."

Cons: "I was told that I had to check my bag because it would not fit in the overhead bin. When I got on the plane I found that the overhead bins were ample sized for my hiking pack. I know that British Airways has a policy regarding bags in overhead bins that basically says 'if you cannot lift your bag into the overhead bin un-assisted, you must check your bag.' My husband and I are both experienced hikers, we lifted our packs unassisted on the last plane, yet they forced us to check our bags. I'm glad our bags made it to the UK, but this is literally the first time I've checked a bag and had it arrive. Also, the boarding passes sent to me on my phone were rejected by almost every security/boarding check. This is after BA supposedly fixed their error with the previous boarding passes. Overall not pleased with the experience but glad I paid under $300 for my ticket."

Pros: "The A-380 is outstanding. Seats are good, even in economy. Entertainment system is great."

Cons: "It seems to me that boarding by Groups has not helped in the least bit, instead it has made things slower. It's bad enough that the charges and limitations on luggage have forced everyone to try to board with their suitcases... The group system just makes things worse. I recommend BA compares itself to Lufthansa, Swiss, Qatar, Thai, whatever, and avoid trying to match Easyjet and American Airlines on service levels. Oh, and there is no excuse for long delays and cancellations in the most important airport in Europe. At least not for a simple dusting of snow."

Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."

Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."

Cons: "Lost luggage. Can proceed. Must by new tickets from SaS and may miss boat"

Cons: "I paid for TWO EXTRA suitcases for my flight. I carefully packed and weighted them in advance. The "lady" on the counter made me remove one jacket and one pair of boots from each suitcase because it was GRAMS over the limit. Grams those that my hand scale did not accuse at all. The following customer right after me had KILOS OVER the limit (almost SEVEN) and were not flying business or first class, regular economic class just like me. And they did not had to remove a thing from their extra heavy suitcases. What is the company criteria? Anyway, I bought me another return flight on OTHER airline and simply lost my return flight on BA. I am never flying this horrible company again."

Cons: "This was in coach class, so I understand the cramped quarters, but even on a long haul flight (BA 49, LHR-SEA), how could they justify the seating in the planes? Perhaps BA executives should fly coach class on one of these planes to understand what they are putting their customers up to. Here are 2 additional items that should be a no-brainer to fix: a) They ran out of fresh bottled water. For the last one hour, all they could offer was sparkling water b) Somehow BA seem to be saving on food portions (or their caterer needs to be changed) - lunch/dinner portions are way too small."

Pros: "Not much to say about this. Really the experience was not so good and I think the only good thing to say is that their planes still work."

Cons: "First they they over sold the flight and as we had our previous flight delayed they didn't allow us to cross the gates as they said we couldn't make it on time rather than telling us the truth. The staff didn't do anything to help us to catch the flight and insisted in putting us on the next flight. Thankfully I noticed that the flight was delayed and I crossed the gates despite that the staff didn't want us to do it. Once in the plane, the flight entertainment was poor, didn't work and staff said it was too busy to help us out in putting our stuff on the overhead compartment or even giving us the beer we wanted despite having our choice In front of us."

Pros: "It was only a 90 minute flight"

Cons: "I paid for the exit row and did not get it. Originally I paid for 10B and 10C which were on the exit row on the seating chart. They then cancelled my seats so I had to go back online and pick again. They wanted to charge me again so I called BA and got seats 10D and 10E which were also supposed to be exit row seats. They even asked me if my wife and I were physically able to follow flight crew instructions for the exit row. When we boarded we found out 10D and 10E were now the row in front of the exit row which did not recline. After being packed like sardines on the flight from Philly to London I was looking forward to some legroom. It could not have been any worse."

Pros: "The crew was great"

Cons: "In Dubai, British Air won't allow you check in more than three hours prior to flight time. Since you can't check in, you can't go through security. Since you can't go through security, you can't get to the actual terminal (where all the stores, restaurants, lounges, etc are). Therefore, if you arrive at the airport too early. you're stuck in the outer holding area prior to the check in area. Nothing to do. Nowhere to go. Still weighted down with all your bags. A real bummer. Once you're allowed to check in, it takes about 30 minutes to get to the real terminal (check in, emigration, security, train ride, etc). The flight starts boarding one hour prior to departure. This leaves about 90 minutes to make it through the entire terminal and get to the gate. Any extra time can be spent looking at all the things you could have enjoyed if you could have checked in earlier. Since nobody including British Air told this in advance, we ended up twiddling our thumbs for eleven hours in the outer holding area."

Pros: "I loved the friendly crew who seem to work tirelessly to take care of everyone's needs and have the role of flight attendant, server, and bartender. I personally loved the meals, drinks, and snacks on the flight from London to Las Vegas. It's nice to break up the long hours. Lots of great movies and shows to choose from especially "classics" like Friends and The Truman Show."

Cons: "If there is any way you could please consider taking out a row or two of seats to give everyone just a little more room to breathe and stretch our legs, it would be so appreciated! This makes such a huge difference on our overall mood and feelings of health and well being. We were all so crammed in our seats I could barely move to even reach a book from my bag let alone stretch my legs. Luckily I was sitting next to a very friendly passenger, so it was bareable. But it was a 10 hour flight; that's a long time to sit with moving. There are also tiny corners to stand and stretch our legs but we seemed to be in the airline attendants' way- although they never said anything."

Pros: "I liked that the plane landed and I survived."

Cons: "The online check-in didn't work, the phone customer service only answered after a 20 min hold and was unhelpful, the seats were so close that the seat in front of me hit me in the head when the woman sitting in it reclined, and the gate attendant was rude. People taking this flight and expecting to do work or watch the in-flight entertainment shouldn't. There is not enough space to use your laptop and when the person in front of you reclines while you are trying to read, not only won't you be able to read but you won't be able to watch a movie either (unless you are very short) since the screen is tilted accordingly."

Cons: "I added a quick trip to Austria while I was in Europe and timed it so I would fly back to London and then back to LA on the same day. London had a huge wind storm on 10/21 so my flight from Austria landed 1 hour late, with that I missed my London-LAX flight on BA (that I purchased via Kayak). The BA agents tried to help me but were not able to use my Kayak ticket to re-book me or at least recover some of my investment. There was no phone number provided on my reservation and after an hour of trying to help me, they said I have to buy a brand new ticket. The cost for my return and my seat reservation both were lost and my new ticket was $1,600 (and I had to spend the night in a hotel at Heathrow as at that point all US flights left for the day). I usually book directly with the airlines because I want to avoid situations like this, so it is too bad that the one time I come to Kayak I end up having to buy a new ticket that was twice as expensive as the original one. Ina Watkins ina.watkins333@gmail.com 646-594-3593"

Pros: "Staff was exceptional."

Cons: "First a large number of the flight was flagged for special screening which meant that they had to do additional procedures and were very understaffed as many of us talking near 100 people had to stay behind and wait for over an hour as three employees screened us in detail. This while the rest of the plane was already boarded. Thus the flight left late and arrived very late to LAX. Secondly the refrigeration on board for food was broken thus spoilong the food so we only received one meal on an 11 hour flight which we were starving and not what we paid for during this flight. They did offer snacks but when not having a full meal as paid for it is a huge let down. Thirdly why is Wi-Fi not offered on this flight. Due to the late departure and late arrival we missed my connection to TUS and was not able to make calls or email during the flight. Not acceptable. Very unhappy and will never be flying with British Airways again. I WILL ALSO NEVER LET FRIENDS AND FAMILY FLY WITH THEM. An airline as prestigious as BA needs to work better at ensuring the minimum on offering wait we the customer pays for and this did not happen. Staff was amazing and very friendly but we were very dejected and felt that your brand suffered a lot with this experience. I do hope to hear from airline about this incident as my wife and I travel constantly."

Pros: "When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers."

Cons: "When I traveled Lax to Denmark via London on July.13. At that time from London to Copenhagen crews only sale the food and drinks. My group tour customers were thirsty and they had to take some pills. so they asked just cup of water, but the crews did not provide even a cup of water . That time was dinner time so every people was so hungry too. And also yesterday my another tour customer was so hungry. I understand you not served food at time. but just serve them a snack or juice . Because time jet lag make them more tired and hungry. I was worked at the Korean air line before, so I understand the stewardess should do only follow the regulations. But just serve some water to hungry and tired passengers."

Pros: "always friendly and helpful"

Cons: "The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks"

Cons: "The BA crew was awful. I was not feeling well and wanted a cup of tea. I didn't realize you had to purchase it. I gave a member of the crew my credit credit card she said out loud "your card is declined" several people heard and then proceeded to hand me my card and walked away. I was mortified. I, of course thinking my bank had put a hold on my account because I was outside the US, called them to find out why it was declined and was told they had no idea and they did even see the $2.00 charge go through and therefore it wasn't declined on the bank's end. The way she handled it was awful, no discretion. I was visibly ill and just needed something warm to help me feel better. Needless to say I will never fly BA again and will let my company know how I was treated."

Pros: "We had ONE customer service rep in Heathrow who was incredibly helpful and tried to help get us home. She was wonderful."

Cons: "Their delayed flight from Milan to London caused us to miss our flight from London to NY, and thus our flight from NY to Denver, which was standby. When we explained how difficult it would be to catch another flight to Denver from NY with it being the weekend, and attempting to get a flight to another airport with higher chances of getting us home, their customer service rep informed us that as long as they 'fulfilled their contract' to get us to NY, it wasn't really their problem how we got home (or couldn't get home) after that."

Cons: "The BA agent Giles, was rude and spoke to us condescending. His inept handling of rescheduling my family caused us to not only be split up in our flight from London to Vienna, but the majority of us had to wait 10 hours for the next flight. He could've rescheduled us together, but instead he ignored my sister's request to do so, rudely told us to get back in line, and rescheduled another family on the same flight as my sister, thus eliminating our seats together, and forcing her to travel alone."

Cons: "So, the flight to Frankfurt never happened because of whatever happened with British Airways on 05/27/2017. We waited without information in the airport for over 6 hours and then were told to exit after which it took another 3 to 4 hours to get out of the airport. We were told to find a hotel with no help or voucher - nothing was showing available under $1000 a night, save our receipts for any food we might have, rebook our flight. As we were leaving the airport, we were given water, nothing before that. We received information as we were leaving the airport about our rights for recompense. Fortunately, a Heathrow staff member helped us with finding a hotel that cost about $400. We never were able to get to Frankfurt to see our family there and had to book train tickets to Paris to meet our hotel reservation there two days later. It was a bad situation, handled in a way that caused confusion, fear and unhealthy situations of standing for long periods and I will not be doing business with British Airways in future."

Pros: "Nice crew and modern aircraft"

Cons: "I do this flight every year at this time and now BA actually charges you to choose a seat - on top of the (not cheap) hand luggage fare. And there was no apology for the delay."

Pros: "Once I was actually at a boarding person to be checked in, the process was quick"

Cons: "Announcement was made to all passengers inn rows 20-40 or so to line up, which we did. Then, we were told only priority passengers were to be boarding. Priority passengers asked where their linne was, and a BA crew member snappishly answered "where the sign says Priority". The sign wasn't able to be seen, and these passengers shouldn't have been faulted for BA's ineptness. After being checked in, I asked an another BA agent where to go. Upon arriving at the aircraft, I was rather frostily told "you're onn the wrong level" and pointed to the stairs. I let them know that I was on the 2nd level due to the direction of the BA staff. My seat space was reduced to a mere 12" when the passenger in front of me abruptly reclined his seat all the way back."

Pros: "The first class steward who helped us when he didn't need too. The free films."

Cons: "I flew British Air in the past and had excellent service. I actually would have paid a bit more to choose them as an airline. No longer! Horrible service. Our stewardess was rude and unhelpful. Best example, when my husband turned in the remains of his last meal, something had leaked over his tray table. She didn't bother to help. He luckily had some extra napkins. She watched him clean it up and then left without taking the soiled napkins. Thanks. The meal quality was poor on the international flight. American handled the start of our vacation. Such a superior international flight quality compare to British Air."

Cons: "Since 1st flight was extremely delayed due to stupidity of staff unable to get head count of passengers, the BA system rebooked my 2nd flight which should hve not happened because I made it to my original flight prior to gate closing AND that flight was delayed anyways so I made it in plenty of time to make it yet my seat was taken from me and then boarding started. And I have to state WHY this BA flight was delayed - because they "had problem getting the catering on board" thus missed runway time. Anyways, since I was rebooked I went to my new gate, waited many hours to hve another issue, where they couldnt find my new seat in system and changed, and again flight was delayed this time due to having a flat tire... Common BA, seems your quality dropped 99%."

Pros: "My flight going to the UK was rough, but the flight home was as solid as being on the ground. This is my third round trip with BA and while the trip home last year I experienced poor customer service from the flight attendant assigned to our side of the plane, both my inbound and home bound flight crews, this time were exemplary. Very kind and caring. The pasta was very good."

Cons: "The single Halloween size kit-kat bar that we were given as a snack. Was so small that I naturally believed that we could take more than one. I was politely told that the singe 3.5inch twin wafers were all that we were allowed per person. We have a candy jar, in our office and with the extra supply in the supply closet, we would have been able to give everyone at least two. So, my recommendation is if you are flying transatlantic, to stock up at Heathrow for extra food. Also, the seats were very very small. I was lucky and the plane was not sold out, so both flights my seat mate and myself were able to put a seat between each other. I found myself reasoning that for the price of the flight I was paying for transport to England not for comfort."

Cons: "No complimentary food or snacks"

Pros: "great selection of in flight entertainment."

Cons: "At JFK there was a long wait for the luggage, which ended up not being delivered to the carousel, after we had waited for almost 2 hours. Granted, there was some snow and some technical issue since the fire alarm system was flashing the whole time, but still, there were only two announcements made during that time, and the second one to let us know that we'd have to arrange for delivery of our luggage on the website. By that time, it was past 11;30pm and everyone was dead tired, when the flight had been supposed to land at 7:25pm. I think the blame is to be laid on the JFK installations. Everywhere I travel in Europe, airports are in brand new condition, and not only departure areas like in the US. No wonder baggage delivery was a mess after just a little snow/"

Pros: "I love Itsu restaurant in Heathrow. Healthy, ready and cheap! Get the Heathrow card & get points (although they take 7days to post!) There are also good shoe sales in the airport at christmas season."

Cons: "Heavy fog on London pushed my Nice-Heathrow 2h from even taking off, so they knew and could plan on coordinating the delay. yet, they didn't even delay the Heathrow-Boston flight 5minutes (surprised it kept its spot in the supposed heavy fog for take off). One thing that made matters worse on each way was that Heathrow has a mandatory security check in the middle of a flight connection even if you don't go out of the airport and don't want to check England. This wastes a lot of time in transfers, prevents people from carrying liquids they might have acquired, and makes tired passengers wait in line for another 1h or more, and get themselves in those machines, which is very frowned upon to opt-out of. I like the food on BA in general - good quality meat without tendons or too much fat, and overall nicely cooked. However their strength is in Indian food, and they should limit English food to 1 token per tray (mince pie ok, but the bitter coleslaw was inedible and sometimes we just need direction as I am just realizing now what the cotted curd was for: the minced pie). Not a horrible experience, but with 5h20 arrival delay, you'd think they'd offer me more than $6 for lunch! Finally, I hated having to wait in a random place until 1h before my flight and then dropping everything I was doing to run to my gate last minute."

Cons: "Boarding process atrocious! First a gate change from A to C gates, requiring a train to transit. Then, after walking down a jetway, we were sent through an emergency exit, down two flights of stairs and herded onto buses, and I mean herded. We (including elderly and moms with infants) alongwith our carry-ons were harshly ordered to squeeze together on a bus until there was literally no room to move. A lengthy bus ride with very disgruntled passengers to plane was followed by another set of stairs up to the cabin door. Finally, our departure was delayed 30 minutes while the bags of 2 passengers who got lost in the airport (probably on a bus or train) were retrieved. Not sure whether the fault lies with Heathrow or British Airways, but the experience was bad enough to avoid both in future."

Cons: "Wheelchair attendant was late picking me up from the Club World lounge (at least the British Airways agent monitoring the whole thing cared and kept us updated while we sat out front waiting. Despite the fact that I'd checked with BA the previous night that yes, I was registered to have a gluten-free meal (as of two weeks beforfehand), the flight attendants had no record of this and no GF meal had been included for me. Entertainment = faded screens, bad touch screen interface, crashed nd needed to be rebooted at one point, touch screen minimally responsive, a shockingly small number of choices. Did not have wireless or a usb port, but fortunately there was a universal AC outlet and I had my wall charger along so that I could spend most of the flight using my iPad to read. I'm especially displease with the food, boarding process, and entertainment considering my boyfriend's and my seats were Club World seats I'd paid for (rather than receiving them as a reward). On the bright side, the lie-flat seats saved me from days of post-flight pain, so it could have been worse. Not pleased overall, and the next time I travel internationally, I'll probably chooseanother airline if the prices only differ by a few hundred dollars."

Pros: "The stewards and stewardesses were great. They worked hard to feed and hydrate the people in their areas, and didn't get cranky when people got up to walk around and exercise. They were pleasant and always available to help if problems came up.. They maintained a good sense of humor and seemed to care about keeping people in good spirits."

Cons: "We ran 2 hours and 10 min. over schedule getting from London to PHX. I can't understand why because pilot never said we were running late. When we landed we weren't told about the 2hr 10 min. time overage, but my sister said the plane reversed course around Iceland for a while, then turned around again and got back on track, but the PHX cell lot flight tracking board never said the flight was delayed or running late. She waited for me to get out of the airport an additional 3 hours. Luggage took a LONG time to get to the staging area and we had no clue what the problem was. It seems a simple task to put the PHX luggage in one area of cargo, and luggage going on to another destination in another area so 1st off clients could get their luggage and leave. There was a lot of luggage on the carousel that didn't get picked up. Very poor on the ground crew's part. When I have been in the air for 10 - 12 hours, I want to get my luggage and get home. Customs was a breeze compared to getting my luggage. BA lost my luggage at Heathrow on the way to Prague, and on the return had problems getting luggage to the passengers WAITING at the airport. You need to address how you handle customer luggage."

Pros: "safety was most important and the crew got us to our destination with no problems."

Cons: "They ran out of chicken meal therefore offered second choice of meal which was risoto and pasta as a salad. I would have much preferred a fresh salad with fresh fruit as a dessert and a simple meal of vegetables grilled than risoto and pasta. Too much starch and too heavy. Also, the entertainment choices of movies in English were poor. I would have preferred great classic movies that can be watched over and over than new ones with a low rating. I only watched one movie. Also, found the map hard to navigate and understand. Landing was painful to my ears as usual and not sure anything can be done about that. I did take a pill to help with the pain."

Pros: "On a two hour flight, they provide a small sandwich and scrumptious carmel muffin. Overall, it was a pretty good flight."

Cons: "Took them a while to start boarding."

Cons: "British Airways had many, many problems getting people through to their connections at Heathrow. Our flight arrived from Rome two hours late causing us to miss our flight to San Jose. We then stood in line for 5 HOURS in Heathrow only to watch every potential flight to a connection in the US take off from the tarmac. They were understaffed and did not seem to care about the line that went winding down the hallway of the airport. BA put us up in a hotel all the way out in Gatwick (an airport an hour away and back) because they already filled every room at Heathrow airport. We had to fly into SFO through an entirely different airline the next day instead of BA to San Jose and then take an UBER home from there. Worst travel experience I have ever had."

Pros: "Nothing was good. You're terrible at your job."

Cons: "Really my worst flying experience ever. For an international flight they had the worst TV's in the head rest. Picture was faded. You get stuck with crappy middle seat unless you're lucky enough to quickly book a window at that 24hr period before the flight. They have a greedy little trick they like to pull to make more money like us the consumer don't realize what's going on. They sell you a ticket then try to swindle more money out of you to request your seat. Total BS move. When I complained about it they gave me some canned response about how its better customer services stating that some customers prefer to pay to request their seat. Are you kidding me? Why not just state you're selling window seats for more money instead of trying to play your customers for idiots. Only makes me want to never fly your airline again."

Pros: "Nothing"

Cons: "Departure time was 4:10 pm, and they finished boarding at 4:45 pm. Then we had to sit in the plane on the tarmac for another 2 hours, while the captain kept coming up with the weirdest excuses about why we are delayed. First they had to do a manual passenger head count, because the numbers didn't add. After an hour, he says they are finally done counting and are waiting for the truck to push the plane on to the runway. He says that since this is a A380, it needs a bigger truck that is in short supply at Heathrow!! He came on the intercom few more times in the next hour with more excuses about why we are delayed, but by then I was too mad to remember what the hell he was saying."

Pros: "This was a simple, smooth flight."

Cons: "Flight was canceled."

Cons: "Even though we had assigned seats we did not get them. I requested an isle seat and given a middle seat. Boarding was by far the worst I've see in the 30 years I'm flying, no order, you could barely understand the person making the announcements. The entertainment system was outdated (screen size and resolution) as well as the controls were extremely hard to use. The seats were hard to use and lean back. A lot of force was required to even make them move 1 in. The AC system was NOT working. It felt like we were inside an oven. I've repeatedly asked the crew to fix the AC along with other passengers, and their response was we are going to look into it. It took over 2 hours for the plane to start cooling down. By that time I was sweating profusely and had a headache. Despite the fact that we made our reservations 3 months before the flight, we did not have a seat assigned and we had to wait, in line, for over 20 minutes to talk to a customer rep in order to figure out what's the issue with our seat assignment. To top all that my wife was pregnant and there were no places for her to seat while we waited for a resolution to this matter."

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