The Urgent Care industry is changing the way the nation thinks about healthcare (2022)

What you need to know:

  • "You cannot make major decisions without data," a GoHealth representative told us. "We are a data-driven company and are always using data to help us make decisions, including expansion and hiring plans."
  • The average urgent care center was found to be in a zip code with an average population of 34,292 people, and a median income of $66,907.
  • 76.97% of all urgent care centers are within a mile from a pharmacy. 20.3% are within a mile of a major hospital.
  • No urgent care providerhad a line of patientsabove four at a time based on posted wait times during our study.This adds up to wait times of less than 30 minutes. Compare that to your nearest emergency room.
  • Most large urgent care companies have either been acquired by, partner with, or are supported by larger healthcare networks, providers, or even private equity.


Before the 1960's, the American healthcare system had two options for those seeking immediate: a primary care physician oran emergency room. With the birth — and growth — and newfound longevity of the boomer generation, the number of people needing care skyrocketed past the point of sustainability for a two-tiered system. Thus, a solution was born: urgent care centers, a middle ground that combines the availability of an emergency room (nights, holidays, weekends) with the cadence of a doctor’s visit (no more than an hour).

Here are a few examples of how the healthcare industry — or at least, the Scripps Health Network — sees the use for urgent care centers today:

Go to the ERFOR...Go to Urgent Care FOR...
Chest pain or difficulty breathingAbdominal pain
Weakness/numbness on one sideWheezing or shortness of breath
Fainting/change in mental stateDehydration
Head or eye injury, includingconcussionsVomiting or persistent diarrhea
Broken bones and dislocated jointsSprains and strains
Severe cuts that may require stitchesSmall cuts that may require stitches
SeizuresX-Rays or lab services needed
Fever with a rashFever without a rash
Severe cold or flu symptomsModerate flu-like symptoms

Today, the urgent care industry is led by hundreds of major and minor providers, some private, others public. And virtually all of them areexpandingtheir retail footprints, nestling themselves strategically near potential customers, emergency rooms, and pharmacies. And, unlike hospitals and traditional primary-care providers, urgent care centers behave like retailers, driven by data to calculatehow to better care for communities. Take GoHealth ($PRIVATE:GOHEALTHUC), which look at demographics, competitor's locations, and other internal metrics todirect expansion plans within its network.

"You cannot make major decisions without data," a GoHealth representative told us. "We are a data-driven company and are always using data to help us make decisions, including expansion and hiring plans."

With this in mind, we dive deep into the Urgent Care Industry, thegrowing middle ground in the American healthcare industry,to understandhow it not only is disrupting it, but also how much itmay grow in the years to come.

The Urgent Care industry is changing the way the nation thinks about healthcare (1)

Urgent Care, Doc in a Box... Among these 12 companies, over 2,000 locations

For this report, we took a look at 12 of thelargest urgent care companies — either by number of centers or connections toimportantpublic or private entities — and found they have a combined 2,028 locations spanning coast to coast.

How did all of these companies determine where to place their urgent care centers? Theydid it in much the same way as a retail establishment looking to disrupt competing businesses might.Material provided by American Family Care to potential franchiseessuggests that entrepreneurs look for a "centrally-located clinic that’s reachable by multiple means of transit." Furthermore, it too uses data — specifically demographic information — to target potential customers in the area that the franchisee wants to open up shop.

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"We’ve been collecting demographic information about our clients for years," the eBook reads, "and when you become a franchisee, we’ll evaluate your territory to learn more about the local places that would make for great clinics."

That, in explicit terms, is alternative data at work.

The Urgent Care industry is changing the way the nation thinks about healthcare (2)

Location logistics

Taking a cue from these urgent care upstarts, we looked at demographic information across not only American Family Care's open centers, but also to all company datasets we have at our disposal.

The average urgent care center was found to be in a zip code with anaverage population of 34,292 people, and amedian income of $66,907.

The Urgent Care industry is changing the way the nation thinks about healthcare (3)A big-picture look at all the Urgent Care companies we cover with median income data from 2016 overlayed onto the map. Thinknum subscribers can see specific income levels on the platform.

At the low end of the spectrum, urgent care centers are opening up in communities with a median income as little as $13,204 — around the level of poverty — in the intercity zip codes of areas such as Detroit.

The Urgent Care industry is changing the way the nation thinks about healthcare (4)Median income data for the city of Detroit by Zip Code. Here in the heart of Midtown Detroit, we found a median income of $14,909,

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But where exactlyarethese centers in communities?

Typically they are locatednear emergency rooms, because a visit to an urgent care center that proves to be about a serious health matter can then allow a patientto make a quick transition to an ER. In fact,among our group of urgent care centers with full location data, only 48 were further than 10 miles out from an emergency room in a major hospital (Level I or Level II Trauma Center). These hospital locations were all tracked from the ProPublica ER Wait Watcher database.

99.1% of these urgent care centers are near pharmacies, and 97.63% are near a major hospital.

The one urgent care center thatis furthest distance from an emergency room— a Fast Pace Urgent Care in Holly Springs, Mississippi — is only 22.48 miles out from a major hospital, and there is a Level IV Trauma Center (read: a smaller hospital that still has basic emergency care, but holds a lower volume of patients) about 10 minutes away from it.

The Urgent Care industry is changing the way the nation thinks about healthcare (5)In Holly Springs, a hospital exists near a Fast Pace Urgent Care center... But it's a Trauma Level IV hospital, meaning that it does not accommodate as many patients as a larger care center.

What about pharmacies?Even less so; among the three major pharmacy chains in the United States — CVS, Walgreens, and Rite Aid — only 19 urgent care centers we tracked were more than 10 miles away from them.

In other words, 99.1% of these urgent care centers are near pharmacies, and 97.63% are near a major hospital.

And when looking at a 1 mile radius from an urgent care center, 76.97% are within that radius from a pharmacy, but only 20.3% are that close toa major hospital.

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The Urgent Care industry is changing the way the nation thinks about healthcare (6)

How busy are they?

Urgent care centers are very busy, but they are getting patients in and out in under an hour, in most cases. This compares extremely favorably to emergency rooms, which often have patients waiting hours when their cases aren't severe (or when they're simply too busy).

According to a full monthof tracking the "average number of patients waiting in line" for five major urgent care providers, nosingle locationshowed a single hourof business in which there were more than four patients in line. That at a given rate of 8 minutes per patient — as we observed with GoHealth's statistics — means thatthese five providers are self reporting a wait time consistently under 30 minutes for someone who wants to walk in and get care.

The Urgent Care industry is changing the way the nation thinks about healthcare (7)Hourly traction trends for NextCare Urgent Care offices in Texas

The Urgent Care industry is changing the way the nation thinks about healthcare (8)

The Urgent Care industry is changing the way the nation thinks about healthcare (9)Hourly traction trends for GoHealth offices in New York

The Urgent Care industry is changing the way the nation thinks about healthcare (10)Hourly traction trends for FastMed offices in North Carolina

The Urgent Care industry is changing the way the nation thinks about healthcare (11)Hourly traction trends for DoctorsCare offices in South Carolina

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Compared to Emergency Rooms, Urgent Care centers are, on average, less of a time commitment. Of course, for more major injuries and illnesses, going to the ER is a necessity. But for those trips in between over-the-counter care and a definite ER visit? The Urgent Care centers are picking up the slack — and the business.

It's already a big investment target

With its place among the healthcare industry in mind, the urgent careindustry has already seen major investments, mergers, and acquisitions. Take MedExpress,which was acquired by the healthcaregiant UnitedHealth Group ($UNH) in 2015.

Even if they are independent, urgent care companies are already deeply woven into regional health networks. For example, GoHealth partners with major healthcare companies, such as New York's largest employer Northwell Health.

There are also opportunities for individuals and groups with only a million or two in funds to also get a stake in the game. American Family Care's initial investment for a franchise "is estimated to be between $807,500 and $1,434,000, which includes the franchise fee of $55,000," according to the company's website. There is, of course, 6% royalty fee on gross sales, however.

In any case, whether it's for a single franchise or an entire company, the urgent care space — while described as saturated — appears to be becoming an integral part of the country's growing healthcare ecosystem as primary-care offices get tied into insurance companies and emergency room wait times — and costs — balloon.

Update:And even right after we published our original report, mergers and acquisitions are still happening.

HCA Healthcare($HCA) just bought 24 MedSpring Urgent Care ($PRIVATE:MEDSPRING) locations from Fresenius Medical Care. The industry is changing minute-by-minute, and it appears that some of the biggest players in the game are only getting bigger.

About the Data:

Thinknum tracks companies using information they post online - jobs, social and web traffic, product sales and app ratings - andcreates data sets that measure factors like hiring, revenue and foot traffic. Data sets may not be fully comprehensive (they only account for what is available on the web), but they can be used to gauge performance factors like staffing and sales.

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Written by James Mattone. Edited by Joshua Fruhlinger and Jon Marino. Data analysis provided by Stella Weng. Art by John Lee and Marta Lopata. Data processed by Thinknum.

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Costs and transparency.

Implementing strategies and tactics to address growth of medical and pharmaceutical costs and impacts to access and quality of care.

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High Costs of Care

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Social Determinants of Health Guides

Food Insecurity and the Role of Hospitals. Housing and the Role of Hospitals. Transportation and the Role of Hospitals.

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